That's right. Users are Luddites. They just don't want change, not even if it's an improvement. The act of change means adjustment and, as creatures of habit, the last thing we want is change.  There are exceptions, of course, where said users demand change because of just how dire their need. Usually though, you will still hear complaints about certain things "not being like they were before." Few programmers will disagree with this take on things, having been, quite likely, subjected to precisely these sort of things before, so I shall not bother with examples here.
Lest anyone think that this is merely an l33t (or someone who regards himself as such) talking down to Joe Point 'n Click, this is not a tendency confined to the average user. Much to the contrary, there are many very avid geeks who feel the same way--the just feel that way on more advanced topics. Take, for example, Perl 6 currently in progress. There has been a ruckus in some quarters about changes being made to the language, particularly changes to the operators. The reason? They don't want a change. One Slashdotter went so far as to call Larry Wall "arrogant" for the said changes. That strikes me has patently absurd. It isn't arrogant for someone to make a change to the language he invented. It IS arrogant for someone else to try and tell that person not to change is own stuff. Moreover, it's OSS. Fork it if you want to. But I digress. Other examples include FreeDOS (originally created because someone didn't want to give up MS-DOS, but now used for other, more useful things--like games), and various APL revival attempts.
Users are users and users are Luddites. Add to that that programmers/geeks/admins are users and we get geeks->users->Luddites. Interesting path, no doubt.